Quality management in the provision and post-sale processes associated with the basic telephony in Guantánamo

Authors

  • Luis Rodríguez-Villa Empresa de Telecomunicaciones de Cuba S.A. Author

Keywords:

Quality management system, Quality of service provision and post-sales service in basic telephony, Technical indicators, Quality parameters

Abstract

The research objective is to design a procedure to improve the quality management of the provision and post-sale processes in the basic telephony in Guantánamo, caused by the delay to answer these service users’ requests,  affecting the quality and satisfaction of the users. The validation is carried out through the pilot application of the improvement plan into the Guantánamo key Telecommunications Center, validated by experts and applied to its full extent.

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Published

03-01-2022

Issue

Vol. 17 No. 2 (2021): Revista Científico-Técnica Tono

Section

Research Articles

How to Cite

Quality management in the provision and post-sale processes associated with the basic telephony in Guantánamo . (2022). Tono, Revista Técnica De La Empresa De Telecomunicaciones De Cuba S.A, 17(2), 47-57. http://www.revistatono.etecsa.cu/tono/article/view/355