International fraud behavior and how it affects Telcos

Abstract

The development of new Information and Communication Technologies has encouraged the proliferation of criminal activities such as fraud through the use of telematics channels. Due to the current increase in fraud in telecommunications operators, customers must be protected from different service attacks and the emergence of illegal applications. The purpose of this paper is to analyze the fraud behavior in an international context, as well as its impact on this sector. The methods and fraud techniques impacting on Telcos and the legal framework for combating it are presented through several case studies. For the study, not only documentary analysis was used to obtain the theoretical criteria that address the subject matter studied, interviews expert judgment as a method to validate the elements identified by researchers and specialists in the field. As a result of this analysis, the behavior of the most recurrent frauds in the selected Telcos, the strategies and techniques adopted by them are presented in order to identify those that may negative impact on the country with the purpose of implementing measures to fight against them. Likewise, to neutralize this type of criminal activities in the Cuban digital environment, some recommendations are.
included as a solution.