Telecommunications Companies Transformation Management towards Convergence

Este artículo es una versión del original “Gestión de la transformación de las empresas de telecomunicaciones hacia la convergencia”, publicado en la Revista de Telecomunicaciones AHCIET, no. 111 (julio-septiembre/2007). La Secretaría de Información de AHCIET amablemente cedió los derechos.

Abstract

The competitive scenario of global telecommunications forced organizations to work on a business transformation oriented to clients as well as services and networks convergence. The author summarizes the factors and procedures to be faced in order to guarantee a real client and convergence oriented transformation. This integration has been solidified as an emerging solution for client saturation and complexity, environment, market, and services and products offered. As a Result, it has been set as a tool that reduces capital and operation costs, increases revenues and highlights the image of telecommunications operators.