Transfermóvil, 10 years with us

Abstract

Transfermovil is a project developed by ETECSA in 2015. Since then, it has become the primary digital payment platform in Cuba, with over 5.6 million users as of July 2025. During the Covid-19, its usage grew significantly as it facilitated service payments and product purchases at a time when queues and crowds were being avoided due to health risks. For this reason, in addition to offering ease with e-payments, it contributed to preserving the lives of millions of people in Cuba.

Throughout these 10 years, it has always been available to users with stable and secure access 24/7. Its simple operation allows people who are not experienced with new technologies, including the elderly, to quickly become familiar with the application.

For companies and businesses, it facilitates e-payments for utilities, such as electricity and telephone services. It will also allow integration with any platform offering products or services that require a payment method.

Its recent innovations include the MiTransfer Wallet (2022) and the Online Payment Service (2019), as well as payments for telecommunications and utility services in general. This paper will review the past 10 years, which have been full of challenges, changes, and updates for the project, requiring infinite perseverance, creativity, and teamwork.